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Ueno echoes Tokyo’s seasons.
Ueno is a canvas of changing seasons, holding Tokyo’s gentlest charm.
Ueno is a rare Tokyo district where nature, history, and local life meet. Spring brings cherry blossoms, summer echoes with music. By day, the park bustles with visitors; by night, Ameyoko comes alive. Here, culture and everyday moments blend naturally—and many travelers find themselves falling for its quiet warmth.
Check-in & Out
1. The official check-in time is after 4:00 PM.
Our property offers self check-in. You may enter the room at any time after cleaning is completed, without meeting any staff. If you have a reservation, we will notify you as soon as the room is ready.
2. Early check-in depends on the situation of the day.
The previous guest usually checks out by 11:00 AM, followed by cleaning.
You may arrive early and store your luggage in the shared area on the 1st floor. We will notify you as soon as the room is cleaned.
If you have any special requests, please contact us in advance — we will do our best to accommodate them.Check-in information will be sent via email by 6:00 PM (Tokyo time) on the day before your check-in.
The email will include the key code and detailed check-in instructions. The key will be placed in the mailbox after 4:00 PM — please check at that time.
If you do not receive the information on time, please contact our guest support immediately.On the day of check-in, please follow the instructions we sent and retrieve the key from the mailbox on the 1st floor of the apartment to complete your check-in.
There is no need to meet with staff — the entire process is self-service, simple and convenient.
Please refer to the email for detailed instructions, including your room number and the key box code.Check-out time is before 11:00 AM on the day of departure.
If needed, we offer late check-out until 1:00 PM for a fee of 2,000 JPY per hour.
Please request at least 24 hours in advance, and availability depends on the room status of the day.The entire apartment building is equipped with an elevator.
If the password is invalid or the door lock won't open, please contact your dedicated customer service representative immediately. We will provide remote assistance or arrange on-site support. We recommend checking the password and saving the email content in advance upon receiving the check-in information.
Our property uses a self-service password door lock, allowing you to enter and exit freely at any time during your stay without interacting with staff.
The door lock is easy to operate. Before your first check-in, we will provide detailed instructions and a demonstration image. If you have any questions, please feel free to contact customer service.
Supplies Replacement & Refill Service
1.We do not provide regular cleaning services during your stay. Thank you for your understanding. All bedding and amenities are thoroughly replaced and cleaned before each guest's check-in.
2.If additional cleaning is required, a paid cleaning service is available upon request (8,000 JPY per session), which includes bedding replacement, towel and supply replenishment, and garbage removal. Please inform us at least 24 hours in advance for scheduling.
1.Certainly. If you need a refill of shampoo, body wash, conditioner, laundry detergent, or trash bags, please place the empty bottles or containers outside your door before noon. Our staff will replenish them as soon as possible.
2.If the request is made after 6:00 PM, the earliest refill will be arranged the following day. Thank you for your understanding. Please note that we are generally unable to promise an exact delivery time.
Our apartment follows a one-guest-one-change policy: fresh bed linens and towels are replaced before each guest's stay.
If your stay exceeds 7 days, we can arrange a mid-stay linen change or a paid cleaning service (¥8,000 per session).
If needed, please contact us in advance.The following amenities are provided in the room:
● DOVE brand shampoo, conditioner, and body wash
● One set of towel and bath towel per guest
● Reusable slippers (non-disposable)
Disposable items are available for self-service on the rack next to the 1st-floor elevator:
●Toothpaste, toothbrush, comb, and razor (please take as needed).Cleaning service must be reserved at least 24 hours in advance.
The paid cleaning service costs ¥8,000 per time.
Same-day requests may not be accommodated, so please inform us as early as possible.
We will do our best to assist, but we cannot guarantee a specific time for same-day service.
The cleaning service includes:
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Bed linens and towel replacement
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Restocking of basic amenities
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Trash removal and general tidying of the room.
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In principle, we do not offer separate towel replacement service.
If your stay exceeds one week, we can arrange a combined replacement of towels and bedding.
You are also welcome to book a full cleaning service.We will do our best to arrange the service at a time convenient for you, but we cannot guarantee an exact time.
If you are in the room, please allow our staff to enter, or place the room key in the designated location to allow us to complete the service.Daily refills are not provided. A full set of amenities is offered at the start of your stay.
If you need a refill during your stay, please place the empty bottle outside your door and contact us via the reservation platform. We will replace it as soon as possible.In principle, our staff will not enter the room without prior notice. All services must be requested in advance by the guest. Most amenity refills will be delivered to your door. If you require special arrangements, please inform our customer service team.
Facilities & Cleaning
Yes. You can store your luggage in the shared area on the 1st floor. This is a secured, enclosed space with 24-hour surveillance.
If you plan to retrieve your luggage before 6:00 PM, our staff can assist in unlocking the door.
If you expect to retrieve it after 6:00 PM, we recommend using coin lockers at the station to avoid difficulties entering the building.
Yes. After check-out, you may continue to store your luggage in the shared area on the 1st floor of the apartment. This area is securely managed with 24-hour surveillance and is suitable for multi-day storage.
Please contact customer service in advance to arrange this service.
Yes. Before check-in, you may store your luggage in the shared area on the 1st floor without prior reservation — it can be placed at any time.
This area is enclosed and secure, equipped with 24-hour surveillance, and is suitable for guests arriving early.es. After check-out, you may store your luggage in the shared area on the 1st floor of the apartment. This area is enclosed and equipped with 24-hour surveillance, making it safe and secure.
Multi-day storage is supported — ideal for temporary storage during trips or before your return journey.If you need assistance with moving your luggage, please be sure to contact us in advance to arrange it.
Staff are available from 9:00 AM to 6:00 PM, and on-site assistance may not be available outside of these hours — thank you for your understanding.
Please note that we are generally unable to guarantee a specific arrival time. We appreciate your cooperation.Yes, we can assist with receiving parcels on your behalf. Please make sure to follow the guidelines below:
● Clearly write your booking name and room number on the delivery label to ensure we can identify and accept your parcel correctly.
●If any key information is missing, the delivery may be refused or delayed. Please double-check in advance.
Yes. This is a legal requirement set by the Japanese government for all vacation rental operators. All guests must complete identity registration before check-in. We appreciate your understanding and cooperation — this is to ensure your safety and legal rights during your stay.
Identity Verification Notice
Yes. According to Japan’s Minpaku Law and the regulations of the Japan Tourism Agency (JNTO), all guests are required to provide valid identification for personal verification and official registration purposes.
Yes. Even guests who hold Japanese nationality and reside in Japan are required to submit a photo of an identifiable ID as part of the check-in registration process, in accordance with the regulations.
The following three forms of identification are considered valid:
● Japanese Driver’s License (運転免許証)
● My Number Card (マイナンバーカード)
● Health Insurance Card (健康保険証)You may choose any one of them to photograph and upload.
Please provide a clear photo of the passport's information page (containing personal details, photo, and passport number) for identity registration.
Travel companions are also required to upload theirs.You can upload your ID using either of the following methods:
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Click the registration link we sent and upload the photo.
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Or send the photo to the email: xxxxx, and we will complete the registration manually for you.
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If the registration link does not open properly, please send a photo of your passport or ID directly to the email xxxxx or through the chat window on the reservation platform. We will complete the registration manually for you.
If you are a Japanese national or resident, please provide valid identification (Driver’s License, My Number Card, or Health Insurance Card).
If you are a foreign traveler, please contact us for assistance with alternative procedures.Please rest assured that we do not retain any ID information. It is used solely for check-in registration and government reporting. All image data will be deleted after registration is completed.
Please rest assured that we do not retain any ID information. It is used solely for check-in registration and government reporting. All image data will be deleted after registration is completed.
Garbage Sorting
Please dispose of your trash in the plastic garbage bin located on the right side of the apartment building.
When discarding, please use the trash bags provided in the room and be sure to close the lid to maintain cleanliness.Yes. Please separate your trash into the following three categories:
● Burnable Waste
● Plastic Bottles (PET)
● Glass BottlesDo not mix different types of waste. Thank you for helping us keep the common areas clean and organized.
Rules and Emergency Info
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Press the “Power” button to turn on the machine.
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Make sure the mode is set to the default “Standard” setting — no need to adjust the program or water level.
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Press “Start/Pause” to begin washing.
Note: The water level is automatically detected. Please make sure to close the lid of the washing machine; otherwise, it will not start.
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The washing machine in this room does not have a drying function.
We recommend using the bathroom’s drying system to dry your daily laundry.
If you have a large amount of clothes to dry, we suggest visiting a nearby coin laundry, which is more convenient and efficient.Please follow the instructions posted near the bathroom door when using the drying system.
Be sure to close the bathroom door during operation to improve drying performance.Note that the bathroom dryer operates slowly and is best suited for drying small amounts of laundry.
If you need to dry a larger load quickly, we recommend visiting the coin laundry just 1-minute walk from the building. There, you can use a professional dryer — typically, 200 yen can dry 7–8 kg of laundry in about 20 minutes.
This is a common and convenient facility used by locals in Japan, and we encourage you to try it!Common Air Conditioner Remote Control Functions
Easily adjust temperature and modes using the following features:-
Power On/Off (運転 / 停止)
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運転: Turn on the air conditioner
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停止: Turn off the air conditioner
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Mode Selection (モード)
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れいぼう (Cool): Cooling mode (for summer)
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だんぼう (Heat): Heating mode (for winter)
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ドライ (Dry): Dehumidifying mode
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送風 (Fan): Fan-only mode (no cooling or heating)
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Temperature Control (温度設定)
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Use ▲ / ▼ arrows to adjust temperature
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Recommended settings: 24–26°C in summer, 20–22°C in winter
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Fan Speed (風量 / ファン)
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Options: Low｜Medium｜High｜Auto
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Air Direction (風向 / スイング)
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Activate “スイング” to enable vertical oscillation for more even airflow
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Timer Function (タイマー)
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入りタイマー: Set a time to automatically start the AC
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切りタイマー: Set a time to automatically stop the AC
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To cancel the timer: Press the timer button twice or press the “Cancel” button
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If the remote does not respond or the air conditioner is not cooling properly, please refer to the FAQ or contact customer support for assistance.
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If the air conditioner is not cooling, please follow the steps below to check:
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Make sure the remote control is pointed directly at the air conditioner and the signal is being properly transmitted. After operating the remote, the AC should make a “beep” sound, indicating it has received the command.
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Check whether the operation mode on the remote is correctly set. For cooling, ensure it is set to “Cool / 冷房” mode, not heating or fan mode.
If the issue persists after these checks, please contact our staff for further assistance.
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Please first ensure that you are connected to the correct Wi-Fi network name provided in the check-in information, and double-check that the password was entered correctly. Also, confirm that the Wi-Fi device in the room is properly plugged into a power source.
If the device’s indicator light is off or blinking abnormally, please try unplugging and replugging the power. If you are still unable to connect, feel free to contact customer support for assistance.
If you are unable to use hot water properly, please check the following items in order:
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Water heater control panel: Make sure it is turned on. The panel is usually located near the kitchen wall and appears as a small square device with a white LCD screen. Set the temperature to 45°C and follow the instructions above for operation.
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Bathroom hot water valve: Check the instructions near the bathroom door and ensure the valve is in the open position.
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Showerhead switch: There is a button on the handle of the showerhead that must be pressed to allow hot water to flow.
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Gas supply: Try lighting the gas stove in the kitchen. If it doesn't ignite, the gas valve may not be open or the supply may be temporarily interrupted. Please contact our staff for confirmation.
If the above steps do not resolve the issue, feel free to contact customer service immediately. We will assist you as soon as possible.
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If the TV is not working properly, please try the following steps:
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Check the input source: Press the "Input" or "Source" button on the remote control to switch to the correct input source.
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Check power and cable connections: Ensure the TV and all external devices (such as a TV box) are properly powered on, the power indicators are lit, and all cables are securely connected.
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If using Google TV or other devices: Make sure the device is properly connected to the TV and has been turned on. If needed, try restarting the TV or the device.
If the above steps do not resolve the issue, please contact our staff for assistance.
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Rice cookers and irons are not standard items in the room. If needed, we can provide them upon request. Please notify us at least 24 hours in advance, so we can check availability and inform you of the earliest possible delivery time.
Please note: We cannot guarantee an exact delivery time. The delivery method will depend on the day’s actual arrangements. Thank you for your understanding and cooperation.
Each room is equipped with the following private facilities to ensure a comfortable and independent stay:
● Basic Appliances:
Video intercom, high-speed Wi-Fi, microwave, refrigerator, air conditioner, washing machine, hair dryer, and electric kettle.● Kitchen Equipment:
A private kitchen is available with cookware and tableware, allowing you to cook for yourself.
Note: To ensure food safety, seasonings are not provided.● Bathroom & Toilet:
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Private bathroom with shower, bathtub, and drying function
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Separate toilet equipped with a bidet (warm-water washing toilet seat)
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Basic tissues provided for daily use
All facilities are for private use only — no need to share with others during your stay.
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Nearby Amenities & Facilities
We recommend visiting the popular drugstore chain Takeya, known for its wide selection of products including cosmetics, pharmaceuticals, daily necessities, baby care items, health supplements, and beauty & slimming products. It is often referred to as the "King of Budget Shopping in Tokyo" for its affordable prices.
Approx. 400 meters from the apartment, about a 5-minute walk.
Address: 4 Chome-12-1 Taito, Taito City, Tokyo 110-0016, JapanFor everyday laundry, you can use the washing machine and bathroom drying function provided in the room.
If the in-room equipment does not meet your needs, we recommend visiting the nearby self-service coin laundry:
Coin Laundry Piero (370 Taito Branch)
Approx. 100 meters from the apartment, about a 2-minute walk
Open 24 hours, convenient to use at any time
Please prepare coins to pay for washing and drying feesThe apartment does not have a dedicated parking space, but there are several public paid parking lots nearby, all within a 1-minute walk. We recommend the following three options:
1. Mitsui Repark Taito 3-Chome No.8
Address: 3-18-8 Taito, Taito-ku
Rates: Maximum ¥2,100 within 24 hours; ¥300 per 20 minutes
2. Coin Park Taito 3-Chome (Limited usage during certain hours)
Address: 3-9 Taito, Taito-ku
Rates:
08:00–19:00 → ¥500 per 60 minutes
19:00–08:00 → ¥100 per 60 minutes
Holiday maximum rates available, suitable for long stays
3. Just Park Taito No.10
Address: 2-30-8 Taito, Taito-ku
Rates: ¥200 per 15 minutes; Daily max ¥2,400 (Monday to Saturday)
For guests traveling by car, we recommend choosing the most suitable parking lot based on your stay duration. Please use a navigation app to check availability and real-time pricing in advance.
Here are two popular restaurants within a 7-minute walk, perfect for lunch or dinner:
1. Mōko Tanmen Nakamoto Okachimachi (Spicy Ramen Restaurant)
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Specialty: Famous for its spicy ramen. We highly recommend trying the signature “Hokkyoku Ramen (北極ラーメン)”
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Customization: You can adjust the spice level to your preference—great for guests who enjoy a spicy challenge
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Address: 5-10-14 Ueno, Taito City, Tokyo 110-0005 (inside Ramen Yokocho)
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Distance: Approx. 450 meters, about a 7-minute walk
2. Taishū Jingisukan Sakaba "Ram-chan" Okachimachi (Grilled Lamb Izakaya)
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Specialty: Focuses on grilled lamb, offering a different experience from typical Japanese BBQ
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Recommended Menu: “All-You-Can-Eat Premium Food Course” (2-hour unlimited ordering)
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Drinks: Offers popular highball cocktails favored by local office workers
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Address: 5-20-15 Ueno, Taito City, Tokyo 110-0005 (under the 2nd Okachimachi Bridge)
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Distance: Approx. 500 meters, about a 7-minute walk
Feel free to choose based on your taste—both are well-loved by locals!
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We recommend visiting Matsuzakaya Ueno Store, a prestigious department store with over 250 years of history. It features a wide range of products including fashion, cosmetics, home goods, and gourmet foods, making it a beloved shopping landmark for both locals and tourists.
Address: 3 Chome-29-5 Ueno, Taito City, Tokyo 110-8503
Distance: About 700 meters from the apartment, approximately a 10-minute walk.
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Ueno Park
Seasons turn to art—Tokyo slows here.
Reason for recommendation:
One of Tokyo’s best-known parks, where cherry blossoms, museums, and nature come together in a cultural oasis.
Must experience:
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Picnic under cherry blossoms and enjoy hanami.
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Pedal around Shinobazu Pond.
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Visit shrines for a touch of Japanese calm.
Suggested time:
9:00～11:00 or 16:00～18:00
Ueno Zoo
Childhood lives in the moment you see a panda.
Reason for recommendation:
Japan’s oldest zoo, a top choice for families. Home to the beloved panda family Xiang Xiang, it offers spacious grounds and a wide variety of animals—perfect for all ages.
Must experience:
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Visit the popular panda family, Xiang Xiang.
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Ride the mini monorail connecting East and West Gardens.
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Watch polar bears and elephants during feeding time.
Suggested time:
10:00–13:00 (great for kids; animals are most active)
Tokyo national museum
One mark, one echo.
Reason for recommendation:
Tokyo’s largest fabric and craft district, home to over 300 specialty shops—a paradise for designers and handmade lovers.
Must experience:
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View national treasures—swords, ukiyo-e, and Buddhas.
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Stroll the garden and enjoy seasonal beauty.
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Explore special exhibits like calligraphy and tea art.
Suggested time:
13:00～15:00
National Museum of Western Art
Sunlight lights up colors across time.
Reason for recommendation:
Home to works by Monet, Rodin, and more, with architecture by modernist master Le Corbusier—a haven for art and design lovers alike.
Must experience:
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See Rodin’s Thinker and Gates of Hell in the garden.
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View Monet and Van Gogh up close.
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Appreciate Le Corbusier’s light and form.
Suggested time:
11:00～12:00 or 15:00～16:00
Ameyoko Shopping Street
Steam and laughter—Tokyo’s true everyday flavor.
Reason for recommendation:
A lively open-air market blending street food, discount fashion, and local life—an ideal spot to experience Tokyo’s true vibe.
Must experience:
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Try takoyaki, skewers, and seafood bowls.
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Shop snacks, sweets, and drugstore deals.
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Chat with locals, feel Tokyo’s warmth.
Suggested time:
15:00～18:00
Tokyo begins at Yoosuu Ueno.
The subway leads to Tokyo’s quiet corners.
Transportation Guide
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Just a 6-minute walk to JR Nippori Station.
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Direct access to Narita Airport in one stop—no
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transfers needed.
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8-minute walk to retro Tokyo charm and the famous cat
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street culture.
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Try the local minced meat cutlet (Yanaka Menchi) and
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handmade crepes.
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Quiet and safe neighborhood with convenience stores
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within walking distance.
